March 29, 2023 Austen Thompson

Harmony Help Page

Here at Muzicraft we understand that watching a video is sometimes more effective than reading instructions. We have compiled the below videos to help you manage your business environment. As always, if you have any questions or comments please give us a call at 805-981-9031.

Harmony How To Videos

Harmony How To Video 1: The Website

This video introduces you to the Harmony website and shows you some basic controls. To follow along go to

Steps to take before watching this video

  1. Look for an email from Mood Media
    • This email will give you instructions on setting up your username and password
  2. Once you have those go to to log in
  3. If you are having trouble with your log in information call us at 805-981-9031

Harmony How To Video 2: The Music Library

This video focuses on the Music Library. In this video you will learn how to add a program, create a mix, and create a station.

Harmony How To Video 3: Schedules & Playlists

This video focuses on the Schedule function. In this video you will learn how to create a schedule for your music, and create a playlist to be controlled via a remote control.

Harmony FAQ

If the player is not showing up on the web that means that it is not connected to the internet. Go to the player, if the center light is not green then it is not connected to the internet. Check the ethernet connection at the back of the player. Make sure the cord is securely connected to both the device and the router or switch.

  • If they are not connected, reconnect and wait 2 minutes for the  light to turn green.
  • If they are connected, and the middle light is not green, check that you are receiving internet on the other devices on the network. You may need to fix an issue with your internet
  • If they are connected, and the above has not fixed the device, then power cycle the device
    • Unplug the device from the power
    • Wait 2 Minutes
    • Plug the device back in
    • The device will reboot: This can take 3-5 minutes
  • If none of the above resolves the issue, call Muzicraft at 805-981-9031. Be sure to mention that you have already checked the connections and performed a power cycle